Terms and Conditions

Sandy Whiskers

SANDY WHISKERS TOURS & TRAVEL

Terms and Conditions

Welcome to Sandy Whiskers Tours & Travel. By accessing our website, making an inquiry, or booking any of our services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Definitions

“Company” refers to Sandy Whiskers Tours & Travel. “Client” / “You” refers to any person using our website or services. “Services” include tours, travel arrangements, accommodation bookings, transport, and related activities.

2. Booking and Confirmation

All bookings are subject to availability at the time of confirmation. A booking is considered confirmed only after receipt of the required deposit or full payment and issuance of a confirmation invoice. The Company reserves the right to decline any booking at its discretion.

3. Payments

Payment terms will be communicated at the time of booking. Full payment must be made before commencement of the tour unless otherwise agreed in writing. Prices are subject to change due to fuel costs, government taxes, park fees, or currency fluctuations.

4. Cancellations and Refunds

Cancellation requests must be made in writing. Refunds, if applicable, will be subject to supplier policies (hotels, airlines, parks, transport providers). The Company reserves the right to deduct administrative and non-refundable costs. No refunds will be issued for unused services once a tour has commenced.

5. Changes to Itineraries

Sandy Whiskers Tours & Travel reserves the right to amend itineraries due to weather conditions, safety concerns, government regulations, or other circumstances beyond our control. Any changes will be made with the client’s best interest in mind.

6. Client Responsibilities

Clients must ensure they have valid travel documents, visas, passports, and required vaccinations. Clients are responsible for complying with local laws, customs, and regulations during travel. The Company shall not be liable for losses arising from failure to comply with travel requirements.

7. Health

Clients participate in tours and activities at their own risk. The Company is not responsible for illness, injury, loss, or damage resulting from activities beyond its direct control. Clients are advised to obtain comprehensive travel and medical insurance.

8. Limitation of Liability

Sandy Whiskers Tours & Travel acts as an agent for third-party service providers and shall not be liable for their acts, omissions, or defaults. The Company shall not be responsible for delays, cancellations, accidents, force majeure events, or acts of God.

9. Intellectual Property

All website content, including text, images, logos, and designs, is the property of Sandy Whiskers Tours & Travel and may not be reproduced without prior written consent.

10. Privacy Policy

Personal information provided by clients will be handled in accordance with applicable data protection laws and used solely for service delivery purposes.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya.

12. Amendments

Sandy Whiskers Tours & Travel reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the revised terms.